Frequently Asked Questions – Made to Order Items
What does "made to order" mean?
Made to order means your item is produced specifically for you after you place your order. We don't hold pre-made inventory for these products — each piece is crafted on demand to ensure quality and reduce waste.
How long does production take?
Production typically takes 7–10 business days from the date your order is confirmed. This does not include shipping transit time.
When does production start?
Production begins once your payment is confirmed and your order is processed. You'll receive an order confirmation email when this happens.
How long does shipping take after production?
Once your item is produced and dispatched, estimated shipping times are:
- United States: 3–7 business days
- Europe: 7–14 business days
- Rest of World: 10–21 business days
What is the total estimated delivery time?
For most orders, you can expect delivery within 10–17 business days for US customers, and 17–31 business days for international customers, from the date of purchase.
Can I cancel or change my order after placing it?
Because production begins shortly after your order is confirmed, we have a very limited cancellation window. Please contact us within 24 hours of placing your order if you need to make changes. After that, we cannot guarantee modifications.
Will I receive tracking information?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Do made-to-order items qualify for returns or exchanges?
Made-to-order items are final sale unless there is a defect or error on our part. If you receive a damaged or incorrect item, please contact us within 7 days of delivery and we'll make it right.
Still have questions?
Reach out to us at support@dimension-g.com and we'll get back to you as soon as possible.